Privacy Policy

1. Introduction

Welcome to our Card Printing Services. We respect your privacy and are committed to protecting your personal data. This privacy policy will inform you about how we look after your personal data when you visit our website and use our services, and tell you about your privacy rights and how the law protects you.

This privacy policy applies to information we collect through our website, mobile applications, and when you use our card printing and design services.

2. Information We Collect

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

2.1 Personal Information

• Identity Data: Full name, date of birth, gender, photographs
• Contact Data: Email address, mobile number, address (including district, tehsil, village, pincode)
• Document Data: Aadhaar number, Farmer ID, PAN number (as applicable for specific card types)
• Transaction Data: Details about payments to and from you, payment screenshots
• Technical Data: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system

2.2 Special Categories of Data

We may collect photographs and biometric data as part of the card creation process. This data is collected only with your explicit consent and is used solely for the purpose of creating your requested cards.

3. How We Use Your Information

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

Purpose	Type of Data	Lawful Basis
To create and deliver card designs	Identity, Contact, Document	Performance of contract
To process payments	Contact, Transaction	Performance of contract
To manage our relationship with you	Identity, Contact	Performance of contract, Legal obligation
To improve our services	Technical, Usage	Legitimate interests

4. Data Security

We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed. These measures include:

• Encryption of sensitive data during transmission
• Secure storage of personal information with access controls
• Regular security assessments and updates
• Limited access to personal data on a need-to-know basis
• Secure payment processing through Razorpay

5. Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

Typical retention periods:

• Card design data: 1 year after creation (for reprint requests)
• Transaction records: 7 years (for tax and legal compliance)
• Account information: Until account deletion request
• Technical logs: 90 days

6. Data Sharing and Disclosure

We may share your personal data with the following parties:

• Payment Processors: Razorpay for secure payment processing
• Service Providers: Third-party providers of IT and system administration services
• Legal Requirements: Government authorities when required by law
• Business Transfers: In connection with any merger, sale of company assets, or acquisition

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes.

7. Your Rights

Under data protection laws, you have rights including:

• Access: Request a copy of your personal data
• Correction: Request correction of inaccurate personal data
• Erasure: Request deletion of your personal data
• Restriction: Request restriction of processing
• Portability: Request transfer of your personal data
• Objection: Object to processing of your personal data
• Withdrawal of Consent: Withdraw consent at any time

To exercise any of these rights, please contact us using the information provided in the Contact Us section.

8. Cookies

We use cookies and similar tracking technologies to track activity on our website and hold certain information. Cookies are files with small amounts of data which may include an anonymous unique identifier.

Types of cookies we use:

• Essential Cookies: Required for the website to function properly
• Analytics Cookies: Help us understand how visitors interact with our website
• Preference Cookies: Remember your settings and preferences

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

9. Third-Party Links

Our website may include links to third-party websites, plug-ins, and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements.

10. Children's Privacy

Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us.

11. International Transfers

Your information may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction. We ensure appropriate safeguards are in place for such transfers.

12. Changes to Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of this policy.

We advise you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

13. Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact us:

14. Compliance

This Privacy Policy complies with:

• Information Technology Act, 2000
• Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
• Digital Personal Data Protection Act (as applicable)
• RBI guidelines for payment processing

15. Grievance Redressal

Any complaints or concerns regarding your privacy or data protection can be addressed to our Grievance Officer. We will respond to your concerns within 30 days of receipt of your complaint.